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Privacy Policy

Privacy Policy

Privacy Policy

Last Updated:  June 20, 2026

Big Sun Pool Service (“we,” “our,” “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website, use our services, or communicate with us.

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Information We Collect

Information You Provide

  • Name

  • Address

  • Email

  • Phone number

  • Service details

  • Payment information (processed securely through third‑party providers)​

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SMS & Communication Data

  • Mobile number

  • Message content

  • Opt‑in/opt‑out status

  • Customer support inquiries

 

How We Use Your Information

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We use your information to:

  • Provide pool service and maintenance

  • Schedule appointments and send reminders

  • Respond to questions and support requests

  • Improve website performance

  • Send important service updates

  • Maintain internal records and billing

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Data Sharing

  • We do not sell or share customer data with third parties for marketing or promotional purposes.

  • Mobile opt‑in and SMS consent are never shared with anyone for any purpose.

  • Limited data may be shared with trusted service providers (e.g., payment processors, scheduling software) strictly for operational needs.

  • Any information sharing mentioned elsewhere in this policy excludes mobile opt‑in data.​

Terms & Conditions

Terms & Conditions

Last Updated: June 20, 2026

These Terms & Conditions govern your use of the Big Sun Pool Service website and services. By accessing our site you agree to these terms.

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Use of Website

You agree not to:

  • Use the site for unlawful purposes

  • Attempt to disrupt website functionality

  • Copy or misuse content without permission

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Service Terms

By booking service with Big Sun Pool Service, you agree to:

  • Provide accurate contact and property information

  • Ensure safe access to the pool area

  • Pay invoices on time

  • Notify us of cancellations or rescheduling needs

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Payments & Billing

  • Payments are due upon receipt unless otherwise stated.

  • Late payments may incur fees.

  • All payment processing is handled securely through third‑party providers.

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Liability

Big Sun Pool Service is not liable for:

  • Pre‑existing damage to equipment or property

  • Issues caused by improper pool maintenance outside scheduled service

  • Delays due to weather, emergencies, or supply shortages

  • Damages resulting from misuse of chemicals or equipment outside our control

 

Intellectual Property

All website content, logos, text, and images are owned by Big Sun Pool Service and may not be reproduced without permission.

 

Termination of Use

We reserve the right to terminate access to our website or services for violations of these terms.

 

Changes to Terms

We may update these Terms & Conditions at any time. Continued use of the website indicates acceptance of updated terms.

 

Contact Information

Big Sun Pool Service Email: BigSunPoolService@gmail.com Location: Orangevale, CA Phone: 916-934-4268

©2021 by Big Sun Pool Service

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